Securus Technologies, Securing Customer Satisfaction Through Innovation

Securus Technologies, a company based in Texas, has made many recent advances. The over 30-year-old company has recently purchased GovPayNet. This company is over 20 years old, and, like Securus, specializes in corrections. GovPayNet processes payments for governmental agencies as well. Cash bail payments, traffic citations, child support payments, and court costs are just a few examples. If you’re unfamiliar with Securus Technologies, the company provides support services, such as monitoring and software for correctional facility management. For its external customers, it provides communication options for inmates and their loved ones. Among the popular services are, calling plans, messaging, voicemail, email and even video visitation. Recently, Securus has worked hard to bring the cost of staying in touch down and has been successful.

 

The acquisition of GovPayNet is shortly after JPay, another financial services company, joined the team. They’re excited to work together, as they believe it will lead to much faster advancements in technology. JPay has recently started a program to make tablets available to inmates for purchase. The tablets offer educational software and limited entertainment. This helps inmates who are soon returning to the workforce, once they’re released. Another technology that’s in the testing stages is wireless containment systems. This technology blocks cell communications from contraband devices. Some are so passionate about this technology, and the safety that it will bring; they’ve been lobbying to have legislation passed to make the technology mandatory in all facilities. While no official numbers have been released, there have been reports of over a billion communications attempted as successfully blocked.

 

Securus Technologies also recently gained accreditation from the Better Business Bureau, with an “A+” rating. Due to the improved technology and lower costs, customers have responded favorably. Over 95 percent have reported satisfaction with the service they’ve received. With the new advancements coming at a rapid pace, it’ll be interesting to keep an eye on Securus Technologies to see what happens next.

 

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